Terms and Conditions

General Conditions of Sale of the site www.sylosports.com (20/01/2017)

Access to the sale of products on the site www.sylosports.com published by the Company SYLO SPORTS SPRL unreservedly implies acceptance of the following provisions:

Article 1 - Company

Sylo Sports Sprl is a private limited liability company whose registered office is located in Brussels (1180), Rue Marianne, 5, and registered at the crossroads bank for enterprises under number 0506.978.418, VAT number BE 0506.978.418.

Contact details of the Customer Relations Department:

- Phone numbers :
From Belgium: 0489 70 68 81 (Cost of a local call from a landline).
From abroad: +32 489 70 68 81 (Price of the call according to the origin of the call).

- Email address: contact@sylosports.com

- Address :
Sylo Sports Sprl
Customer Relations Department
Rue Marianne, 5 - 1180 Brussels - Belgium

Article 2 - General

These general conditions of sale of the company SYLO SPORTS define the rights and obligations of the parties within the framework of the sale of products by Sylo Sports to Customers of the Website www.sylosports.com (hereinafter referred to as "the Website" ).

The Customer declares to have read it and to accept the rights and obligations relating thereto. All orders are governed by these conditions.

Article 3 - Terminology

All the services (sale of physical and virtual products, etc.) offered by Sylo Sports on its Website are hereinafter referred to as “the sylosports.com services” or “the services”.

The services are offered in mainland France, Belgium, Switzerland and Luxembourg in French. Each purchase of a product made by a Customer on the Website under the conditions provided for in these General Terms and Conditions of Sale will be referred to hereinafter as "the order".

Article 4 - Ordering methods and prices

4.1. Customers have the option of ordering:

On the Internet: https://sylosports.com

4.2. The Customer guarantees that he is fully authorized to use the payment card or his PayPal account for the payment of his order and that these means of payment provide access to sufficient funds to cover all costs resulting from the use of the services of Sylo Sports.

4.3. By clicking on the “Buy” button during the ordering process, and after having checked in his “Basket” the contents of the order and, if necessary, to have modified it, the Customer declares to accept fully and without reserve the all of these General Terms and Conditions of Sale.

After confirming the content of his order, the Customer will validate it definitively by payment. The order will only be final after payment of the corresponding price.

Sylo Sports will systematically confirm the order of each customer, then its shipment by email.

4.4. The price including all taxes of each product is indicated in the corresponding product sheet. The shipping costs of the Customer's order will be indicated to him before the final validation thereof.

4.5. Failure by the Customer to comply with the obligations under the terms of these General Terms and Conditions of Sale, and in particular concerning any incident of payment of the price of an order, may result in the suspension of access to the Sylo Sports service, without prejudice for any damages and interest that Sylo Sports could claim. Consequently, Sylo Sports reserves the right to refuse any order from a Customer with whom there is such a dispute.

Article 5 - Conformity of products or services

5.1. In the event of non-conformity of the product or service delivered to the Customer, the Customer may return it to Sylo Sports Sprl. The Customer may ask Sylo Sports Sprl:
- Either to be delivered of a product or service identical to that ordered, within the limits of available stocks;
- Or to be delivered of a product or service of equivalent quality and price, within the limit of available stocks;
- Or to be reimbursed for the price of the product or service ordered within 30 days of the Customer's request.

5.2. In any case, these provisions do not deprive the Customer of the benefit of his right of withdrawal, as framed by article 7 of these General Conditions of Sale.

Article 6 - Availability of products and services

In the event of total or partial unavailability of a product or service after placing the order, the Customer will be informed by email of the delivery of a partial order or of the cancellation of his order.

Pursuant to the provisions of article L 121-20-3 of the Consumer Code, in the event of unavailability of the product or service, the Customer then has the option of:
- Or to be delivered of a product or service of equivalent quality and price, within the limit of available stocks;
- Or to be reimbursed for the price of the product or service ordered within 30 days of request.

The costs of delivering a new product will be borne by Sylo Sports.

Article 7 - Right of withdrawal

7.1. Perimeter

Regarding the goods marketed on the Website, and apart from the exceptions listed below, Customers have the right to withdraw and return their product (s) for seven clear days from the date of delivery. of these, in accordance with the provisions of article L 121-20 of the Consumer Code.

The Customer may, within seven days of the delivery of his order, and concerning products subject to the right of withdrawal, exercise this right by calling the following number:

. For Belgium: 0489 70 68 81 (Cost of a local call from a landline).
. For other countries: +32 489 70 68 81 (Price of the call depending on the origin of the call).

7.2. Modalities

Prior to any return of a product, the Customer must indicate his intention by email to contact@sylosports.com. This right is exercised by returning the product to Sylo Sports at the address indicated in article 9.

The Customer will be reimbursed by any means of payment within thirty days of receipt by Sylo Sports of the Customer's request to exercise the right of withdrawal, provided that the product has been returned to Sylo Sports in new condition.

The return of all the products will give rise to a refund equal to the total amount paid by the Customer, ie the purchase price of the product (s) purchased.

Article 8 - Terms of product return by the Customer / Return of products

8.1. Return of the product in the event of non-compliance or exercise of the right of withdrawal

To be able to fully benefit from the conditions of article 6 "Compliance" and those of article 7 "Right of Withdrawal", the Customer must return the product to Sylo Sports.

In order to simplify and facilitate the processing of returns of products that can be returned as well as their possible reimbursement, Customers are strongly advised to follow the procedure described below:

- make a return request by email to contact@sylosports.com;
- then return to the address provided (in France or Belgium depending on the type of product);

The product must be:
- properly protected, in its original packaging, in perfect condition for resale (undamaged, damaged or soiled) accompanied by any accessories, instructions for use and documentation,
- accompanied by the sales invoice so as to allow the identification of the Customer (order number, last name, first name, address).
In addition, the product or service must not have clearly been the subject of lasting use (beyond a few minutes), i.e. provided that the products do not bear the mark of prolonged use. exceeding the time necessary for their testing and are in a condition suitable for resale.

If the Customer opts for a return method other than the procedure described above, it is essential that Sylo Sports can identify the Customer who makes this return in order to be able to proceed with their reimbursement. It is also necessary to attach to your returned product all documents allowing you to identify you (copy of your order summary or copy of the invoice, etc.).

Article 9 - Payment

Payment for purchases is made by means of a payment card or through a PayPal account.
The payment cards accepted to date are: CB, Visa, MasterCard and Amex.

Depending on the date of the order, a debit request from the Customer's bank account will be sent within 24 hours to his bank. In case of payment by PayPal, the amount of the purchases will be immediately debited from the PayPal account. The order will be considered effective after confirmation of the agreement of the bank payment centers.

In accordance with the regulations in force and to ensure the security and confidentiality of their information, Sylo Sports does not memorize the banking details of its Customers.
It is therefore up to the Customer to save and print his payment certificate if he wishes to keep the bank details relating to his transaction.

Article 10 - Security

The sylosports.com site is the subject of one of the most efficient security systems at present. It has adopted the 3D Secure process. Sylo Sports never has access to confidential information relating to the means of payment.

Article 11 - Delivery

11.1. Place of delivery

The products or services will be sent to the delivery address that the Customer has indicated during the ordering process.

It is specified that, for technical and logistical reasons, the Customer can only be delivered to his country of residence.

11.2. Delivery time

The maximum delivery time is 30 working days from the order of the product or service, unless otherwise specified to the Customer before placing the order as well as prior to its final validation. In this case, Sylo Sports will indicate to the Customer an estimated delivery date range.

11.3. Late delivery

In such a case, the Customer can contact the Sylo Sports Customer Relations Department, by email at contact@sylosports.com.

11.4. Delivery completed

Each delivery is deemed to have been made as soon as the product or service is made available to the Customer, in particular by the carrier, materialized by the control system used by the carrier, such as the delivery tracking system offered on the carrier's website.

Without prejudice to the period available to the Customer under his right of withdrawal defined in Article 7 above, it is the Customer's responsibility to check the shipments on arrival and to make any reservations and complaints that appear justified, or even to refuse the package, if it is likely to have been opened or if it bears clear signs of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days of delivery of the products, a copy will be immediately sent to Sylo Sports.

11.5. Information on delivery terms

When a parcel leaves the Sylo Sports warehouses, the Customer is informed by email as soon as the parcel leaves the warehouses and can then request a follow-up of the parcel at contact@sylosports.com.

 

Article 12 - Guarantees

12.1. Legal guarantee (1641 and following of the civil code)

Sylo Sports, according to the Customer's choice, undertakes either to reimburse the Customer for the price of the product, or to exchange the Customer's product for an identical product depending on the stocks available, or to exchange a product for a quality product. and equivalent price depending on the stocks available in the event of delivery of a non-compliant product (article 6 above) and in the event of delivery of a product revealing a hidden defect.

For any such request, the Customer must then contact the Customer Relations Department by email at contact@sylosports.com.

The Customer has another way to invoke his guarantee by calling:

. From Belgium: 0489 70 68 81 (Cost of a local call from a landline).
. From abroad: +32 489 70 68 81 (Price of the call according to the origin of the call).

These provisions are not exclusive of the right of withdrawal defined in Article 7 above.

12.2. Contractual guarantee

The contractual guarantee granted by Sylo Sports is that usually granted by the supplier to its Customers.

In the event of a problem with a product or service, the customer must keep the purchase invoice sent by Sylo Sports and contact the Customer Relations Department by email at contact@sylosports.com.

12.3. Exclusion of Guarantees

Products modified, repaired, integrated or added by the Customer or any other person not authorized by the supplier of said product are excluded from warranty. The warranty does not cover apparent defects. The warranty will not cover products damaged in transit or improper use.

Article 13 - Modification of the general conditions of sale

Sylo Sports reserves the right to modify these General Conditions of Sale.

Customers who do not wish the contractual relations to be governed by the new version of the General Conditions of Sale applicable to any new order, must notify it and, from the date from which the new version will take effect, they must cease to use the Sylo Sports services.

Article 14 - Personal data

14.1. Sylo Sports undertakes to respect the confidentiality of personal data communicated by Customers on the Website and to process them in compliance with the Data Protection Act of January 6, 1978.

14.2. Sylo Sports informs the Customer that this data will be used by its internal departments, its sister companies, and / or those of the companies of the group to which Sylo Sports belongs:

- To inform its Customer of upcoming sales and events, by sending invitation emails,
- For the processing of the Customer's order,
- To strengthen and personalize communication, in particular by sending newsletters, special offers (and in particular contests, games, etc.) and special emails as part of the personalization of the Site according to the preferences observed by Clients.
In addition, Sylo Sports reminds that if the Customer changes his mind and only wishes to receive certain categories of emails, he could ask to be removed from the list by sending an email to contact@sylosports.com.

14.3. Sylo Sports informs the Customer that it may also communicate its personal data to ensure the delivery of orders by its service providers, certain aspects of after-sales service, and to carry out satisfaction surveys. In addition, Sylo Sports may also communicate this data to respond to an injunction from the legal authorities.

14.4. In addition, in accordance with the Data Protection Act of January 6, 1978, the Customer may at any time exercise his right of access to the file, his right of opposition and his right of rectification or deletion for information concerning him by sending his request (indicating e-mail address, last name, first name, postal address):

- By email to contact@sylosports.com
- Or by post to the following address: Sylo Sports Service Relations Clients - Rue Marianne, 5 - 1180 Brussels - Belgium

Article 15 - Miscellaneous

15.1. In the event that any of the terms of the General Conditions of Sale would be considered illegal or unenforceable by a court decision, the other provisions will remain in force.

15.2. Pursuant to articles 1316 et seq. Of the Civil Code and, where applicable, article L.110-3 of the Commercial Code, the information provided by the Website is authentic between the parties. Elements such as the time of reception or transmission, as well as the quality of the data received will prevail as a priority as appearing on Sylo Sports information systems, or as authenticated by Sylo's computerized procedures. Sports, except to provide written proof to the contrary by the Customer. The scope of proof of the information delivered by Sylo Sports' computer systems is that granted to an original in the sense of a written document on paper, signed by hand.

Article 15 - Law - Litigation - Liability

THE PRESENT GENERAL CONDITIONS OF SALE IN THE FRENCH LANGUAGE WILL BE EXECUTED AND INTERPRETED IN ACCORDANCE WITH FRENCH LAW.

IN THE EVENT OF A DISPUTE, THE CUSTOMER SHOULD FIRST APPLY TO SYLO SPORTS TO OBTAIN AN AMICABLE SOLUTION.

Failing this, the French courts will have jurisdiction.

Article 16 - Host

OVH, 2 rue Kellermann - 59100 Roubaix - France

We remind you that the number of the Sylo Sports Customer Relations Department is:
0489 70 68 81 from France (Cost of a local call from a landline)
+32 489 70 68 81 from abroad (Price of a call depending on the origin of the call)